ClearOn Removals

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Last updated: 10 September 2026

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ClearOn Removals respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or enquire about our services.

By using this website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

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1. Who We Are

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This website is operated by ClearOn Removals Ltd, a removals, clearance and waste removal business operating throughout Kent.

For questions regarding this Privacy Policy or the way your personal information is handled, please contact us at:

Email: info@clearonremovals.co.uk
Location: Herne Bay, Kent

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2. Information We May Collect

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Depending on how you interact with us, we may collect personal information including:

• Your name

• Email address

• Telephone number

• Information contained within an enquiry or message

• Details about the service you require

• Property or collection location information you provide

• Photographs or other files you upload with an enquiry

• Communications sent through WhatsApp, telephone, email or social media

• Technical information relating to your use of our website, where applicable

We only ask for information that is reasonably necessary to respond to your enquiry, provide our services or operate our website.

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3. Photographs and File Uploads

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Our website may allow you to upload photographs when requesting information or contacting ClearOn Removals.

These photographs may be used to understand the type and quantity of items, waste or property involved and to help us assess your requirements or prepare a quotation.

Please avoid including people, identification documents or other unnecessary personal or sensitive information in photographs you submit.

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4. How We Use Your Information

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We may use personal information to:

• Respond to enquiries

• Provide quotations

• Arrange or provide requested services

• Contact customers regarding their enquiry or booking

• Understand the work required

• Maintain records relating to our services

• Improve our website and customer experience

• Protect against misuse, fraud or security threats

• Comply with legal and regulatory obligations

We will not use personal information for purposes that are incompatible with those for which it was originally collected unless permitted or required by law.

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5. Our Lawful Basis for Processing

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Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process information because:

Contract: Processing is necessary to provide a quotation, take steps at your request before entering into a contract or provide services you have requested.

Legitimate interests: Processing is reasonably necessary for the operation and administration of ClearOn Removals, provided those interests do not override your rights.

Legal obligation: We may need to process or retain information to comply with legal or regulatory requirements.

Consent: In circumstances where consent is required, we will ask for it before processing your information for that purpose.

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6. Contact Forms

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When you submit a contact form through our website, the information you enter is transmitted to us so that we can respond to your enquiry.

The information you provide may include your name, email address, telephone number, requested service, message and any photographs or files you choose to submit.

Submitting a contact form does not create a contractual obligation for ClearOn Removals to provide a service.

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7. Website Hosting and Wix

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Our website is created and hosted using Wix.

As a result, information submitted through the website may be processed or stored using Wix's infrastructure and associated services.

Wix operates its own security and privacy practices governing the infrastructure it provides to website owners.

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8. Cookies and Website Analytics

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Our website may use cookies and similar technologies that help the website function correctly, maintain security and understand how visitors interact with the website.

Where legally required, non-essential cookies will not be used without the appropriate consent.

You can manage your cookie preferences through the cookie consent controls available on the website, where applicable.

More information about the specific cookies used may be provided through the website's cookie settings.

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9. Sharing Your Information

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ClearOn Removals does not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate the website or provide our services.

This may include website hosting, communications, IT or other business service providers.

We may also disclose information where required by law, regulation, court order or another lawful authority.

Where third parties process personal information on our behalf, we expect appropriate data protection and security measures to be in place.

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10. How Long We Keep Your Information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Different categories of information may therefore be retained for different periods.

When personal information is no longer reasonably required, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

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11. Keeping Your Information Secure

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We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure, and information submitted online is provided subject to the inherent risks associated with internet communications.

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12. Your Data Protection Rights

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Depending on the circumstances, UK data protection law may give you rights including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Request restriction of processing in certain circumstances

• Object to certain processing

• Request transfer of certain information where applicable

• Withdraw consent where processing is based on consent

These rights are subject to legal conditions and exemptions.

To exercise a relevant right, contact:

info@clearonremovals.co.uk

We may need to verify your identity before fulfilling certain requests.

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13. Complaints

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If you have concerns about how ClearOn Removals handles your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office

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14. Third-Party Websites

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Our website may contain links to third-party websites, including social media platforms.

ClearOn Removals is not responsible for the privacy practices or content of third-party websites. You should review the relevant privacy information provided by those organisations before submitting personal information to them.

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15. Children's Privacy

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Our services and website are not specifically directed towards children, and we do not knowingly seek to collect personal information from children through this website.

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16. Changes to This Privacy Policy

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We may update this Privacy Policy when our website, services, legal obligations or data-processing practices change.

The latest version will be published on this page and the “Last updated” date will be amended accordingly.

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17. Contact Us

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If you have questions about this Privacy Policy or how your personal information is handled, please contact:

ClearOn Removals Ltd
Herne Bay, Kent
Email: info@clearonremovals.co.uk